Return & Refund Policy
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Please note: All returns are international. Returned products must be shipped to our designated international return address, which will be provided by our customer support team after your return request has been reviewed and approved.
Change of Mind Returns
If you wish to return an item for personal reasons, such as changing your mind, you may do so within 30 days of delivery.
Items must be unused, in their original condition, and returned with all original packaging, tags, and accessories.
Because all returns are international, customers are responsible for international return shipping costs for standard returns involving non-defective items.
Please contact our customer support team before sending your return. Do not return an item without first receiving the approved international return address and return instructions.
Defective, Damaged, or Incorrect Items
If your item arrives defective, damaged, or incorrect, please contact us within 7 days of receiving your order.
Email us at contact@orthopeca.us and include your order number, a brief description of the issue, and a photo or video clearly showing the defect, damage, or incorrect item.
Once the issue has been confirmed, we will offer a replacement or a full refund at no additional cost. International return shipping costs for confirmed defective, damaged, or incorrect items will be covered by us.
Exchanges
If you need a different size or product, please contact our customer support team before returning the item.
Once the returned item has been received at our international return facility and inspected, we will process the exchange. Customers may be responsible for international return shipping costs when the exchange is not related to a defective, damaged, or incorrect item.
Return Conditions
To qualify for a return, the item must:
- Be unused and in its original condition.
- Include all original packaging, tags, and accessories.
- Be returned to the international return address provided by our support team.
- Be shipped with valid proof of shipment and tracking information.
Returns sent to an unauthorized address or without prior approval may not be accepted or refunded.
Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be issued to your original payment method.
Refunds typically take 3 to 5 business days to appear in your account, depending on your bank or payment provider. If you paid with PayPal, the refund will be processed immediately after approval.
Please note that the original shipping costs and international return shipping costs for standard, non-defective returns are not refundable.
Contact Us About a Return
For any questions regarding returns, exchanges, or refunds, please contact us:
Email: contact@orthopeca.us
Phone: +1 (775) 701-4074