Return & Refund Policy
If you’re not completely satisfied with your shoes or insoles, no problem! You may return them within 30 days of purchase, and we will issue a full refund.
Note: Return shipping costs for standard returns (non-defective items) are the responsibility of the customer. We currently do not have a return facility in Europe, so international return shipping will be at your own expense.
Defective Product Returns
If you receive a defective item, we’re here to help—at no cost to you.
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Contact us within 7 days of receiving your item by emailing Contact@orthopeca.us.
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Provide a clear photo or video of the defect along with your order number and a brief explanation.
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Once we confirm the issue and verify that the product cannot be repaired, we’ll send you a replacement item free of charge.
Return shipping costs for defective items will be covered by us.
Return Conditions
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Items must be returned in their original condition, including all tags and accessories.
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You must provide proof of shipment of the returned item to initiate a refund.
Refund Process
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Once proof of return shipment is received, we’ll process your refund.
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Refunds typically take 3 to 5 business days to appear in your account, depending on your bank or card issuer.
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If you paid with PayPal, the refund will be processed immediately.
We’re committed to ensuring your satisfaction and providing outstanding customer service. For any questions regarding returns or refunds, please contact us at Contact@orthopeca.us.