Frequently Asked Questions (FAQ)
Can I track my order?
Yes! We recommend checking the tracking link included in your order confirmation email before contacting us.
Note: The tracking link may take a few days to update after your package is shipped.
What are the delivery times?
Orders are typically delivered within 5 to 8 business days after the package has shipped.
Do you ship internationally?
Yes, we ship worldwide.
Do you provide tracking information?
Yes. Please allow up to 3 business days after placing your order. If you haven’t received tracking info by then, email us at Contact@orthopeca.us to request it.
I received a damaged item. What should I do?
We’re very sorry about that! Please email a photo of the damaged item to Contact@orthopeca.us, and we’ll ship a free replacement as soon as possible.
I haven’t received my order yet. Why is it delayed?
We apologize for any delay. Occasionally, customs processing or international shipping may take longer than expected. You can track your order anytime using the link in your confirmation email.
Still need help? Reach out to us at Contact@orthopeca.us.
Do you have a refund policy?
Yes. If you’re not satisfied with your purchase or need a refund, contact us at Contact@orthopeca.us. We aim to resolve all issues quickly and fairly.